Shipping
Shipping to any destination - Free.
Express delivery 24H ( Monday to Friday ) 2,90 available only in the Peninsula. (Spain)
- During the shipping process you will receive email notifications with the status of your order.
- If you would like to see the current status, go to the last email notification and click "View Shipping Status".
- In the notification of the e-mail received, you will find the link to the website of the transport company.
- If you still have questions, please contact us.
Returns and exchanges
The customer has the right to cancel the purchase and return the products purchased or exchange them within 30 calendar days from the date of receipt.
- Completely free of charge.
Once we receive your product and after checking that it is in perfect condition, we will reimburse your bank account or the credit card used, the full amount of the order.
The refund can take between 1-3 business days depending on your bank.
To request a collection please go to the following link Request a return
Usually takes up to 24H.
If you have not received the email yet,
- Check for spam
- Contact Customer Service
- To request an exchange, you must first make a return. Once we receive your product, you will receive your full refund.
- The next step is to place a new order with the new item.
As soon as we receive the return, we will notify you by email.
Order History
- During the shipping process you will receive email notifications with the status of your order.
- If you prefer to see the current status, go to the last email notification and click "View shipping status".
Shipments in the Peninsula
Home delivery in 2 - 4 working days.
Express delivery
Home delivery 24H ( Monday to Friday )
Available in the Peninsula.
Shipments to the Canary Islands, Ceuta and Melilla
Home delivery in 2 - 4 working days.
Home delivery in 2 - 4 working days.
International Shipping
Europe: 3 - 5 working days.
USA: 3 - 7 working days.
- If you have not received your order yet, please contact customer service
Once payment has been accepted, the order can no longer be changed. Please contact Customer Service if you need assistance.
First, you should check your spam filter. If you have not yet received the email, please contact Customer Service,
Please contact our Customer Service, requesting your purchase invoice.
Incidents
No need, you can buy as a visitor at the Hill Napper online store.
Contact our Customer Service, we will send you your item by express delivery 24H.
Contact our Customer Service
Material and care
Account
Send us an email requesting the cancellation of your account, we will apply it as soon as possible.
The change can take up to 24 hours
Send us an e-mail with the new data you wish to modify, we will apply it as soon as possible.
The change can take up to 24 hours
We guarantee a high level of data protection in our Hill Napper online shop. All credit and debit card transactions are processed by a secure online portal that will be responsible for maintaining and managing information related to payment data. In addition, bank details are sent to our server using SSL (Secure Socket Layer) encryption and are transferred to a completely secure environment.
B2B distribution
1. Create your Hill Napper account as a provider (This option will appear in the registration process)
2. Send us the model 036 from the tax office through the submission form
3. In less than 24 hours we will contact you to activate your account.
Yes, minimum order - 5 variable units ( sizes / colors)
- The order will leave our warehouse depending on the quantity and availability of the current stock.
Orders with available stock are delivered in less than 48 hours.
In cases of insufficient stock, it normally takes up to 14 working days.
1. Shipment of orders under 100 units - 16,50
2. Shipments of orders over 100 units - free shipping.
1. You must send us the goods in their original state and in perfect condition.
2. Once we receive the products, you will receive a confirmation email and the status of your new delivery.
- Shipping costs will be charged to the customer.
The payment will be made through the payment gateway in our online store and with the following payment options:
- Credit / Debit card
- Bank transfer
- PayPal
We're here for you.
More questions? Check out our Customer Service